AI receptionist and dispatcher for HVAC and plumbing
HVAC and plumbing shops do not lose work only during business hours. A no-heat call at 9 p.m., a leak on a Sunday, or an estimate that nobody followed up on is the work a receptionist, an on-call owner, or an offshore VA is asked to catch. StaffBots is a self-serve AI receptionist and dispatcher for that front office: intake, scheduling, the job board, and — on Business in a Box — lead follow-up.
Start with Starter — $299/mo · Get Dispatch VA — $799/mo · See all plans
Why this is not just “home services”
The general home services page covers residential trades as a group. HVAC and plumbing have a sharper pattern:
- After-hours and emergency intake with rules you define (what is urgent, who can take it, what to say)
- Membership or service-agreement customers who expect a faster path back onto the board
- Estimate follow-up that sits between the first call and a booked install
- A dispatch desk that has to know which technician is on which call, not only which appointment is on a calendar
If you run several residential trades under one brand, start on the home-services page and come back here for the HVAC/plumbing-specific plan advice. If you are a B2B or facilities HVAC operation, also see field services.
How StaffBots fits a shop
- Support is the receptionist layer: routine questions, missed-message follow-up, and triage.
- Scheduling books estimates and jobs and sends confirmations.
- Dispatch assigns and updates jobs when the calendar is really a board.
- Lead follow-up (Business in a Box) keeps quote and membership-upgrade threads from going cold.
- Dashboards let the owner review work between calls.
StaffBots is not a replacement for a field-service platform, a parts inventory system, or an on-call technician.
Which plan fits
- Starter ($299/mo) — answering and booking are the gap. Checkout.
- Dispatch VA ($799/mo) — the board is the gap. Checkout.
- Business in a Box ($1,499/mo + $1,000 setup) — you also want estimate follow-up and admin in one suite. Checkout.
Human Supervisor ($500/mo) is contact-only: email hello@staffbots.ai.
Frequently asked questions
What is an AI receptionist for an HVAC or plumbing company?
In this context it is software that covers the front-office work a receptionist or offshore VA would do: taking in the request, booking or dispatching it according to your rules, and following up. StaffBots is that assistant layer, plus a dispatch board, not a full field-service platform like ServiceTitan or Housecall Pro.
Can StaffBots take after-hours no-heat or leak calls?
StaffBots can intake requests and follow your after-hours rules — for example, book a first-available emergency window or flag the job for a person. It does not replace an on-call technician, and you stay in control of what counts as an emergency.
Should an HVAC shop buy Dispatch VA or Starter?
Choose Starter ($299/mo) if the gap is answering and booking. Choose Dispatch VA ($799/mo) if the gap is the board: who is going, and what is the status. Choose Business in a Box ($1,499/mo + $1,000 setup) if you also want lead follow-up on estimates.
Is this only for HVAC and plumbing, or other trades too?
This page is written for HVAC and plumbing because those shops feel after-hours and dispatch pressure first. Other residential trades may fit the broader home services page, and multi-trade or B2B techs may fit field services.
Get started
Questions or a walkthrough: hello@staffbots.ai. Human Supervisor ($500/mo) is contact-only — email the same address.
Related: home services, an AI receptionist for HVAC and plumbing shops, vs an in-house dispatcher.