---
title: "AI Customer Support for E-commerce Stores | StaffBots"
description: "StaffBots support and admin assistants help e-commerce teams triage order questions, returns intake, and inbox follow-up without hiring another offshore support VA."
path: /industries/ecommerce-support
h1: "AI support for e-commerce inboxes"
---

# AI support for e-commerce inboxes

Online stores hire offshore VAs to live in the support inbox: “where is my order?”, returns, address changes, and the same policy questions every week. StaffBots is a self-serve [support](/support) and [admin](/ai-admin) layer for that work, with [lead follow-up](/lead-follow-up) on Business in a Box if you also chase wholesale or restock inquiries.

**[Start with Starter — $299/mo](https://buy.stripe.com/5kQ6oGas18p67dQ8gRcAo01)** · [See all plans](/pricing)

## Inbox work, not a warehouse

This page is for the store office, not the dock. If you operate your own fleet or last-mile team, use [delivery and logistics](/industries/delivery-logistics) and [Dispatch VA](/dispatch) instead.

For a typical store, the fit is:

- Triage and routine answers from your shipping, returns, and product materials
- Returns or exchange intake that a person can then approve
- Admin reminders so follow-the-ups do not live only in someone’s head
- Optional lead follow-up for B2B or restock lists (Business in a Box)

StaffBots is not a claims engine, a fraud tool, or a replacement for your store platform.

## Which plan to start with

- **Starter ($299/mo)** — support and admin for the inbox. [Checkout](https://buy.stripe.com/5kQ6oGas18p67dQ8gRcAo01).
- **Business in a Box ($1,499/mo + $1,000 setup)** — you also want follow-up beyond ticket replies. [Checkout](https://buy.stripe.com/fZu5kCgQp8p6aq2eFfcAo03).

## Frequently asked questions

### Can StaffBots answer “where is my order?” questions?

A support assistant can triage order-status and returns questions from the materials and rules you provide, and flag exceptions for a person. It is not a warehouse management system and does not, by itself, replace your helpdesk or Shopify inbox unless you set it up that way.

### Is Dispatch VA the right plan for an online store?

Usually no. Dispatch VA is built for delivery, logistics, and field-job boards. Most e-commerce teams should start with Starter ($299/mo) for support and admin, or Business in a Box ($1,499/mo + $1,000 setup) if they also want follow-up on abandoned or wholesale inquiries. If you run your own delivery fleet, see [delivery and logistics](/industries/delivery-logistics).

### Will this replace my helpdesk (Gorgias, Zendesk, and similar)?

Treat StaffBots as the assistant layer, not a claim that you must rip out a helpdesk. If you already have a helpdesk, ask hello@staffbots.ai how StaffBots would sit next to it rather than assuming a one-click replacement.

### Do you publish support-ticket automation rates?

No. StaffBots does not publish ticket-deflection statistics or customer counts on this site. Judge fit from the roles and plans, not from invented performance claims.

## Get started

- [Starter — $299/mo](https://buy.stripe.com/5kQ6oGas18p67dQ8gRcAo01)
- [Business in a Box — $1,499/mo + $1,000 setup](https://buy.stripe.com/fZu5kCgQp8p6aq2eFfcAo03)

Questions or a walkthrough: [hello@staffbots.ai](mailto:hello@staffbots.ai). Human Supervisor ($500/mo) is contact-only — email the same address.